ChatGPT's real-world use unveiled: A staggering 70% of queries deviate from professional tasks
ChatGPT, the popular AI-powered chat model, has been making waves in the digital world. A recent study analysing 1.5 million queries from a privacy-preserving automated pipeline sheds light on the most common uses, demographics, and preferences of this versatile tool.
One of the key findings reveals that ChatGPT is most frequently used for practical guidance and seeking information, with only 40% of users 'doing', requesting the bot to create output or complete a task. Writing assistance, such as for emails, translation, and summarizing documents, make up 80% of all interactions with the chatbot.
Interestingly, computer programming and self-expression represent relatively small shares of ChatGPT usage. Writing is a more common request than coding in work-related tasks, and only 30% of consumer usage is work-related. In work-related messages, eight-in-ten were classified into two categories: obtaining or interpreting information and making decisions or solving problems.
The study also found that ChatGPT is most valued as an advisor rather than just for task completion. More than 70% of ChatGPT queries are non-work-related, with many young people aged 18 to 25 making up a significant portion of the user base. It's worth noting that the use of ChatGPT is slightly more prevalent among women (52%) than men.
However, the study did not include queries from Enterprise, Business, or Education subscriptions, suggesting that the usage patterns among these groups may differ. Additionally, it was noted that a steady growth in non-work-related messages has been observed.
One area where ChatGPT has seen some challenges is in maintaining a consistent 'voice' following a model update. Complaints were reported when the 'voice' of ChatGPT changed, indicating a potential need for more consistent and predictable interactions.
CEO Sam Altman has warned users not to treat ChatGPT as a therapist due to lack of legal confidentiality. While many users use the chatbot to 'express' themselves, such as sharing how they feel without looking for any specific outcome, it's essential to remember its limitations.
Lastly, it's interesting to note that only 4.2% of messages were related to coding, suggesting ChatGPT isn't particularly popular for programming tasks. Many professional programmers may have opted for dedicated tools like GitHub Copilot instead of using a generalist chatbot.
In conclusion, ChatGPT has found its niche as a versatile tool for practical guidance, writing assistance, and information seeking, with a strong preference among young, non-professional users. As the technology continues to evolve, it will be interesting to see how these usage patterns change and adapt.
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